Data Deletion Instructions

1Stop HolisSuite from accessing Facebook and Instagram

You can do this yourself right away, without waiting for us:

1. Open Facebook and go to Settings & privacy → Settings.
2. Select Business Integrations.
3. Find HolisSuite and click Remove.

After this, the Page's access token is invalidated: we stop receiving new messages and can no longer send messages through that Page. For Zalo and TikTok, revoke access in the same way from that platform's list of connected apps. Data received before then is still stored — to delete it, continue with section 2.

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2Send a data deletion request

Email support@holissuite.com with the subject “Data deletion request” and tell us:

• Who you are: an owner or staff member of a business using HolisSuite, a person who messaged a business's Page, or a person who submitted our Contact form.
• How to find the data: the business name or the Page you messaged, your Facebook/Zalo display name, and the phone number or email you used.
• Whether you want everything deleted or only part of it (for example, only messages).

If you are a business owner, please send the request from the email address of the business's administrator account — that is how we verify you are entitled to request deletion of the whole business's data.

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3What happens next

1. We confirm receipt and, if needed, ask for more information to verify that you are the data subject.
2. For data that belongs to a business (for example, messages you sent to that business's Page), we forward the request to the business and act on its instructions.
3. We permanently delete the data within 30 days after verification is complete, then let you know.

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4What cannot be deleted immediately

• Accounting records and data the law requires us to keep — kept for the statutory period, then deleted.
• Backups: deleted data may remain in automatic backups until that backup is replaced on rotation; backups are used only to recover from incidents.

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5Deleting all data of a business

A business owner who wants to stop using the service and delete all data should send a request as in section 2. The business account is suspended; after 30 days, all of the business's data is permanently deleted from the system. During those 30 days, the business can still ask to reopen it. Export any data you need to keep (customers, orders, reports) before sending the request.

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6Contact

• Email: support@holissuite.com
• Operator: HolisSuite (legal entity name being updated)
• What data we collect: Privacy Policy

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